Lost Studio Privacy Policy

Lost Studio (hereinafter referred to as the "Studio") safely manages and lawfully processes personal information in compliance with the Personal Information Protection Act and related laws in order to protect the freedom and rights of data subjects. Therefore, in accordance with Article 30 of the Personal Information Protection Act, we establish and disclose the following Privacy Policy to inform data subjects about the procedures and standards for processing personal information, and to ensure that any related grievances can be handled swiftly and smoothly.

Article 1 (Purpose of Processing Personal Information)

The Studio processes personal information for the following purposes. The personal information processed is not used for purposes other than the following, and if the purpose of use changes, we plan to take necessary measures such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act.
1. Service provision and operation: Guidance on new game news, content provision
2. Grievance handling: Verification of inquirer's identity, verification of grievances, contact/notification for fact-finding investigations, notification of processing results
3. Service improvement: Identification of access frequency, statistical analysis on users' service usage

Article 2 (Items of Personal Information Processed)

The Studio processes the following items of personal information.
1. Customer inquiry reception: (Required) Email address, (Optional) OS version, device information
2. Automatically collected items: Our website does not install or operate automatic personal information collection devices such as 'cookies' that frequently store and find user information.

Article 3 (Processing and Retention Period of Personal Information)

① The Studio processes and retains personal information within the retention and use period according to laws and regulations, or within the retention and use period agreed upon when collecting personal information from the data subject.
② The processing and retention period of each personal information is as follows.
1. Records on consumer complaints or dispute resolution: 3 years (Act on the Consumer Protection in Electronic Commerce, etc.)
2. Website access records: 3 months (Protection of Communications Secrets Act)

Article 4 (Matters on Third-Party Provision and Entrustment of Personal Information)

① The Studio processes the personal information of the data subject only within the scope specified in Article 1 (Purpose of Processing Personal Information), and provides personal information to a third party only in cases corresponding to Articles 17 and 18 of the Personal Information Protection Act, such as the consent of the data subject or special provisions of the law.
② In principle, the Studio does not provide users' personal information to a third party or entrust it to the outside for processing. If an entrustment contract occurs in the future due to service expansion, we will disclose the contents of the entrusted work and the trustee without delay through this policy.

Article 5 (Procedure and Method of Destroying Personal Information)

① The Studio destroys personal information without delay when the personal information becomes unnecessary, such as the expiration of the personal information retention period or the achievement of the processing purpose.
② The destruction procedure and method are as follows.
1. Destruction procedure: Select the personal information for which the reason for destruction has occurred and destroy it with the approval of the Studio's Privacy Officer.
2. Destruction method: Personal information recorded and stored in the form of electronic files is destroyed using technical methods such as Low Level Format so that the record cannot be reproduced, and personal information recorded and stored on paper documents is destroyed by shredding with a shredder or incinerating.

Article 6 (Rights and Obligations of Data Subjects and Legal Representatives and How to Exercise Them)

① The data subject can exercise rights such as reading, correcting, deleting, or suspending the processing of personal information to the Studio at any time.
② The exercise of rights pursuant to Paragraph 1 can be done in writing, via e-mail, etc. to the Studio, and the Studio will take action on this without delay.
③ If the data subject requests correction or deletion of personal information errors, the Studio will not use or provide the relevant personal information until the correction or deletion is complete.

Article 7 (Measures to Ensure the Safety of Personal Information)

The Studio takes the following measures to ensure the safety of personal information.
1. Administrative measures: Establishment and implementation of an internal management plan, security training, etc.
2. Technical measures: Management of access rights to personal information processing systems, encryption of communication sections, installation of security programs
3. Physical measures: Access control of servers and data storage locations

Article 8 (Remedies for Infringement of Rights and Interests)

Data subjects can apply for dispute resolution or consultation to the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency (KISA) Personal Information Infringement Report Center, etc. to receive relief for personal information infringement. (Note: These are South Korean authorities).
- Personal Information Dispute Mediation Committee: (without area code) 1833-6972 (www.kopico.go.kr)
- Personal Information Infringement Report Center: (without area code) 118 (privacy.kisa.or.kr)
- Supreme Prosecutors' Office Cyber Investigation Division: (without area code) 1301 (www.spo.go.kr)
- National Police Agency Cyber Investigation Bureau: (without area code) 182 (ecrm.cyber.go.kr)

Article 9 (Privacy Officer)

The Studio designates a Privacy Officer as follows to take overall responsibility for the processing of personal information and to handle complaints and relief for data subjects related to this.

▶ Privacy Officer
- Name: Cho Seung-hyeon (Co-CEO)
- Email: vv90618935@gmail.com

Article 10 (Changes to the Privacy Policy)

This Privacy Policy will take effect from the enforcement date, and if there are additions, deletions, or corrections to changes in accordance with laws and policies, they will be notified through announcements from 7 days prior to the implementation of the changes.